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Q. Why do you open later on some days?
Some mornings we provide In Home Service so we open later those days. If you need In Home Service you can book an appointment here.
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Q. Can my PC or Apple computer/laptop be upgraded?
It depends, yes and no… Exchanging spinning hard drives for SSD (Solid State Drive) will add a big speed improvement along with adding more RAM. Sometimes the best option is to purchase a new computer, but we can help you with the best decision based on your particular situation.
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Q. How long will my repair take?
Generally, diagnostics are completed within 1 day and most repairs are completed within 2-4 days unless parts need to be ordered. Some repairs can be completed sooner depending on parts availability.
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Q. How does your warranty plan work?
We offer a 7 day warranty on Service, and 60-90 day warranty for many of the products we sell, but see the description of the warranty on your receipt. Our warranty covers our parts and workmanship. If the repair we performed or the replaced parts stop working, bring it back and we will redo the repair at no cost.
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Q. How quickly can a technician physically dispatched to my location?
We can usually have a tech out to you the same or next day.
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Q. Do you offer classes?
Yes. Training is typically provided per customer and tailored to exceed their expectations. Group training classes can be provided. Please call or email the shop for details.