Q. Can my PC or Apple computer/laptop be upgraded?
It depends, yes and now… Exchanging spinning hard drives for SSD (Solid State Drive) will add a big speed improvement along with adding more RAM. Sometimes the best option is to purchase a new computer, but we can help you with the best decision based on your particular situation.
Q. Do you offer discounts from your retail prices?
We do offer a small discount if you use Cash or a Check to pay for your service or product purchase. We happily take any of the four major credit cards as payment too. From time to time, we notify our customers via email about specials or discounts that are not posted in the store. We also sometimes offer discounts in the store.
Q. How long will my repair take?
Generally, diagnostics are completed within 1 day and most repairs are completed within 2-4 days. Some repairs can be completed sooner depending on parts availability.
Q. How does your warranty plan work?
We offer a 7 day warranty on Service, and 90 day warranty for many of the products we sell, but see the description of the warranty on your receipt. Our warranty covers our parts and workmanship. If the repaired or replaced parts stop working properly, bring it back and we will redo the repair at no cost to you.
Q. How quickly can a technician physically dispatched to my location?
We can usually have a tech out to you the same or next day.
*** Currently, as you know, we are no longer scheduling appointments at the shop or for in-home service, because of Covid-19 and our ‘Physically Distancing’ practices.
Q. Do you offer classes?
Yes. Training is typically provided per customer and tailored to exceed their expectations. Group training classes can be provided. Please call or email the shop for details.
*** Currently, as you know, we are no longer scheduling classes at the shop, because of Covid-19 and our ‘Physically Distancing’ practices.
Q. Where did you get your photos and graphics for the website?
I have used 4 websites: Foter.com, Pexels.com, Pixabay.com, and Unsplash.com. Specific photo/graphic shout-outs to:
Photo by William Hook on Unsplash
Photo by Chris Adamus on Unsplash
Photo by Picsaf Com from Pexels
Image by Gordon Johnson from Pixabay
Image by Harinath R from Pixabay – Printer
Photo by Lisa Fotios from Pexels – TV / Living room
Photo by Tracy Le Blanc from Pexels – Cellphone